We are very sorry if you have received an item that is faulty on your order.
In order for us to sort this out for you please reach out to our customer service team via the 'Contact Us Form'. Please include your order number and a picture of the item that you received with the barcode label visible and the packing list, and a clear close-up picture of the fault.
Please also let us know if you would like us to reship a new item, or return the items for a refund. This will allow us to help you faster.