General FAQs
General FAQs
We ship all of our orders via UPS, and you can track your order with the tracking number that we sent you, please enter this into the UPS tracking site HE...
Tue, 7 Dec, 2021 at 7:29 AM
Twisted Tailor is very exclusive and the vast majority of our products are seasonal, so once they’re gone they’re gone! However, if there is a particula...
Tue, 7 Dec, 2021 at 8:11 AM
Our system is fully automated and works quicker than we can get through to emails. So we cannot generally cancel/amend orders. Sorry about this. After ...
Tue, 7 Dec, 2021 at 7:29 AM
Our system is fully automated and works quicker than we can get through to emails. So we cannot generally cancel/amend orders. Sorry about this. After ...
Tue, 7 Dec, 2021 at 7:29 AM
We are very sorry if you have not received what you ordered. In order for us to sort this out for you please reach out to our customer service team via the ...
Tue, 7 Dec, 2021 at 7:54 AM
We are very sorry if you have received an item that is faulty on your order. In order for us to sort this out for you please reach out to our customer ...
Tue, 7 Dec, 2021 at 7:58 AM
There aren't many reasons that we would cancel an order without contacting you first, so please double check your emails, including your junk folder as ...
Tue, 7 Dec, 2021 at 7:47 AM
You will need to reach out to our Customer Services team in order to get an Invoice for your order. Please fill out the 'Contact Us Form' and we wil...
Tue, 7 Dec, 2021 at 7:28 AM
Twisted Tailor only trades online. This makes us a more accessible product as we can sell around the world! If you would like to try the product, we sug...
Tue, 7 Dec, 2021 at 7:28 AM